About Jacob
Hi, I'm a Service Advisor at Serra Buick GMC Cadillac. I am originally from Port Huron but lived most of my life in South Carolina and Florida. I bleed maize and blue – Go Blue! My free time is spent golfing, fishing, and hunting. I value honesty and being relatable, and I really enjoy connecting with people. I love the chance to help customers with their vehicles and appreciate genuine interactions. I'm happy to chat about family and life experiences when the opportunity arises.
Customer rating
4.9 / 5 based on 284 ratings (219 written reviews)
Recent reviews
Jacob made room in the Saturday schedule to put on four new tires for us , I had a flat, and was riding on my donut spare ! And needed to get my husband to a medical appointment in royal oak on Monday.
— Carolyn R. ,
It was great!!
— Carolyn W. ,
I recently had a problem with my vehicle connecting to navigation. The problem was a failed OnStar module. After the new module was installed and activated with OnStar the problem still existed. Jacob did a superior job of coordinating with OnStar to try to solve the problem. After following all of the instructions from OnStar the problem still existed. I received an email from OnStar with a page and a half of complicated instructions for me to try. I forwarded this email to Jacob since he had my car and I thought he may be able to follow the instructions much better than I. After completing the instructions the problem still existed. Jacob investigated further to discover that after installing a new OnStar module it had to be activated with OnStar and also the “My Buick app” in settings on my vehicle. OnStar never advised that this extra activation step was needed. Jacob figured it out by continuing to connect to OnStar by trying different methods. He did a superior job in finding the solution. During this problem Jacob kept me updated on the status of my vehicle. In my past experiences with Jacob he has always shown his dedication to be sure I was completely satisfied with my service visit. I am extremely pleased with his efforts on this OnStar problem.
— Robert K. ,
Jacob went far beyond what I would normally expect to solve a very complicated OnStar / Navigation problem. His contacting OnStar to look for solutions did not help. It was only through his persistent investigation over multiple days that allowed him to come up with a solution. In my estimation his dedication to solving problems makes him a superior Service Advisor.
— Robert K. ,
He was nice they communicate and send videos
— Joseph F. ,
Very easy to work with. He answered all my questions and provided me with updates throughout the day.
— Derek S. ,
Jacob was very knowledgeable and pleasant to work with!
— Susan K. ,
As usual it was great and he took care of my issue with my vehicle in a very professional timely manner
— James Z. ,
Very knowledgeable and helpful! Easy to understand and nice!
— Denise W. ,
Positive experience
— Michael I. ,