About Matt
Hi! I'm Matt Kaake, a service advisor who is ready to provide you with quality service. My goal is to exceed your expectations and earn a customer for life. I am known amongst my colleagues and friends as someone who will do everything possible to help in any situation. My auto career began in 2002, and I have established and maintained solid working relationships throughout the years. Many of my customers tell me that talking to me can calm them down and make their days a little better. Every guest can rely on me for honesty, trustworthiness, and information. Helping customers through a seemingly difficult situation, and easing their vehicle experience, is the best aspect of my job. Some of my skills include being an avid outdoorsman and sportsman. I love to spend time with my wonderful wife, Lyndsey, and my five children, Jenipher, Maci, Kayleigh, Brayden, and Isaiah. All of my children are athletes, so I enjoy watching them play and traveling with their travel sports teams.
Customer rating
5.0 / 5 based on 2398 ratings (1709 written reviews)
Recent reviews
Great! Matt is very professional while also being personable. He is knowledgeable and always keeps me informed of the progress if I’m waiting. Thanks Matt and service technicians!
— Deanna H. ,
Matt is always outstanding!
— Matthew D. ,
Matt is the best! He always goes out of his way to respect all of his customers. Professional courteous does the research to make sure he can find the parts as necessary. I enjoy working with Matt through the years.
— Daniel R. ,
Matt did a nice job of giving us good service in a quick and efficient manner
— Kevin G. ,
Matt and everyone I came in contact with at Serra Buick GMC Cadillac was friendly and professional. Very helpful with any questions or concerns I had and addressed all my issues timely and with care. Much appreciated.
— Alan R. ,
Great!
— Alice S. ,
Matt provided excellent service in coordinating a recall repair with auto body dent repairs. He truly went above and beyond in getting everything completed in a timely manner that was convenient for us. In addition all repairs were completed perfectly without any issues. Matt provided a very satisfying experience at Serra Cadillac.
— Donna G. ,
He is great to work with. He is friendly. He has taken good care of my concerns and needs for my car.
— Christine P. ,
EXCELLENT!
— William S. ,
Excellent as always. Friendly service with an air of almost “personal service”. Im always greeted with a smile and even a handshake when i drop off my car. My courtesy car is ready and my repairs are already timely planned.
— Frank H. ,