About Matt
Hi! I'm Matt Kaake, a service advisor who is ready to provide you with quality service. My goal is to exceed your expectations and earn a customer for life. I am known amongst my colleagues and friends as someone who will do everything possible to help in any situation. My auto career began in 2002, and I have established and maintained solid working relationships throughout the years. Many of my customers tell me that talking to me can calm them down and make their days a little better. Every guest can rely on me for honesty, trustworthiness, and information. Helping customers through a seemingly difficult situation, and easing their vehicle experience, is the best aspect of my job. Some of my skills include being an avid outdoorsman and sportsman. I love to spend time with my wonderful wife, Lyndsey, and my five children, Jenipher, Maci, Kayleigh, Brayden, and Isaiah. All of my children are athletes, so I enjoy watching them play and traveling with their travel sports teams.
Customer rating
5.0 / 5 based on 2359 ratings (1677 written reviews)
Recent reviews
Matt does a great job and is THE reason I bought and will continue to buy a car here.
— Ricardo P. ,
Matt is extremely knowledgeable and gives his HONEST opinion on any repairs that may be necessary.
— Michael K. ,
Matt has always been great to work with.
— Mark T. ,
Matt is knowledgeable and provides honest advice. He’s fantastic at his job.
— Kevin K. ,
Matt is very thorough and has excellent customer service skills. Whenever I have issues with my XT5, I don't hesitate to call and ask for Matt's help/advice.
— Monica S. ,
Matt is a great guy!!You need 10 more like him!!
— Gimmy T. ,
As always, Matt is a treat. Interacting with him is a model in professionalism and overachievement for the customer. He is appreciated.
— Janet V. ,
Matt has been our advisor for approximately 10 years. He is very friendly and knowledgeable. He will recommend additional maintenance besides our oil change and explains the reason. On that note, he doesn't pressure you. We trust him completely to be honest. He is the best! Josephine Lack
— Josephine L. ,
Matt was very professional and knowledgeable. His communication skills were excellent when sharing the service performed on my car. He created a very positive environment during my time at Serra.
— Kathleen M. ,
Excellent!
— Cynthia T. ,