About Stephen
I'm Stephen Davis, a service advisor here at the dealership. Taking care of our customers is always my top priority. Guests can rely on me for honesty and loyalty; I am here to solve their vehicle problems while making them feel valued and respected. I joined the Serra Buick GMC Cadillac dealership in May 2019, but I have worked in the auto industry since age 16. Throughout my career, I have remained straightforward and easy to work with. Some of my skills include being a master certified auto mechanic. When it comes to my free time, I enjoy hunting, fishing, track and field, wrestling, off-roading, and boating. I love spending time with my wonderful wife and children; family is everything to me! You can also catch me watching sports, especially football - go Lions!
Customer rating
4.9 / 5 based on 1648 ratings (1006 written reviews)
Recent reviews
Great!! No
— Mark S. ,
Very quick and complete service
— Matthew H. ,
Overall Stephen did well. He had gotten me the information I was requesting and as far as I know my recall was corrected.
— Nathan B. ,
Seems to have been a lack of communication and assumptions on my order: - Ordered trailer hitch online for the 2024 Encore GX. Saw the option for wiring, but did not wish to spend the $195.00 as it was not necessary for the use planned. - While at Serra for installation, I was told the wiring option is required as it included a trim panel for the trailer hitch. When placing the order on the website there was no indication that this “option” was required. - I okay’d the order [cost: $237.50] to complete the installation and felt now that I am ordering the wiring, it may be helpful in the resale of the vehicle later. - When setting up the appointment to return to Serra, Steve mentioned the wiring simply needs to plug in [no mention that I was not to receive the wiring]. - While at Serra on Monday, April 27th, I was told that for the cost of $237.50 I am only receiving the trim panel! [Sara was filling in while Steve was on vacation and unaware of what had previously transpired] - I was fully expecting to get everything I paid for. What happened to the paid-for wiring? - My husband and I have purchased four vehicles from Serra since 2018 & I did not expect to be shorted this way.
— Lillian B. ,
Stephen is great to work with. Would recommend him highly.
— John C. ,
He takes care of all 3 of our vehicles and we're highly satisfied with service and treatment.
— Wendy And Michael L. ,
Stephen is very professional and kind. He gives attention to details and follows up with timely updates on the status of my vehicle. He does not brush you off or treat you as if your concern is not worth his time. Each time what my brother would have rolled his eyes at me, Stephen, treated and resolved making my concerns his! Can't ask for better service.
— Rebecca G. ,
Stephen was friendly and he helped me utilize coupons to get the best price on my car maintenance.
— Robin E. ,
The experience was great and Stephen is a pleasure to deal with.
— Justine S. ,
Very Professional!
— Kevin W. ,